help & support

Please follow the below steps to get up and running with the WiseEye Data Cam.

1. Goto -> Create Account
2. Under Subscription Level select Base, Weekend Warrior, Trophy Hunter
3. Under Payment Terms select Monthly
4. Under Number of Cameras: Select 1 (Or the number of cameras purchased)
5. Select SIGN UP NOW
6. Select Proceed to Checkout

Subscription pricing is charged in US Dollars however local NZ currency is coming soon.

7. Populate the following fields, Note: NZ is not currently a Country/Region option so use the example below. WiseEye is updating this field soon.

8. Enter your payment details and select Sign Up Now

Download the HuntControl 2.0 app

Andriod - WiseEye:HuntControl 2.0

Apple - HuntControl 2.0

1. Open the HuntControl App you downloaded previously to your phone
2. Sign in using the account you created in Step1
3. Select the Cameras | +ADD | CAMERA

4. Expand the Name section and give your camera a name
5. Expand the IMEI section and enter the number provided to you via email (Or bottom of the Camera Box)
6. Select Done & Save (Top Right)

Before installing your camera in the field validate is working correctly at home first, check:

1. You have a valid subscription
2. The camera has been added to your account using the IMEI provided
3. Put the camera into Setup Mode, Wait for the Cell Signal and hit the OK button to send through a test image. WiseEye Video here:  https://www.youtube.com/watch?v=vV4EO0DW2No&t=33s

1. Select you camera in the HuntControl App
2. Select the Cog (Top Right)

3. The above settings are explained below, the main considerations are when using AA batteries, to conserve power change the Check In mode to 4 x Daily, this will significantly conserve battery life.

1. Power on the Camera and Verify Signal Strength at the intended deployment location, do this before mounting the camera!
2. Switch the Camera to Setup, once the Signal is established Press OK Button to Take a Test Pic
3. Validate the Test Pic has been received in the HuntControl App
4. How to aim the camera?  Watch this from the WiseEye team on how the camera PIR sensors work - https://fb.watch/ow2zbjPJWB/
5. Power Off the Camera and find a solid surface to mount the camera (that does not move, or moves little in the wind) such as a tree. If possible place the camera 5ft up at a 10º downwards angle.
6. Place the camera within 50ft of the target area.
7. Ensure there are no obstructions Infront of the camera such as leaves, branches etc and give consideration if the wind is active could foliage have an impact on motion?
8. Switch the Camera back into Setup, Once the Signal is established Press the OK Button to Take a Test Pic and confirm in the HuntControl App again.
9. If mounting is now complete, Turn the Power Switch to the ‘ON” position. (Don't worry if you forget it will automatically switch on)

Please watch the video from the WiseEye Team here -> https://www.youtube.com/watch?v=ikErs8sZDWA

Yes it will, images and video will continue to be written to the SD card picked up by motion events. Only the cellular sending has been deactivated due to insufficient data in the account.

Yes, further information is at https://wiseeyetech.com/frequently-asked-questions/

Purchase a data boost for your account - https://wiseeyetech.com/product/1890/

The Ranch Plan provides the best overall value, however, you need to have the following:

• 12 Cameras active in your account over the year
• $9 NZ camera per month
• Pay for the data you consume, e.g. $16NZ per 1GB of Data

The WiseEye Data Cam will automatically connect to the strongest cell tower provider, at the moment One, 2Degress & Spark are supported .

Potentially yes!  The antennas on the WiseEye Data cam are more powerful than your mobile phone.

1. We've connected customers WiseEye Cameras where they had no or little mobile signal at all.
2. In extremely challenging terrain such as dense bush we've connected customers using external directional antennas

If you have any doubts get in touch, we can check your location and what cell tower coverage there is.

Yes, both the MC2 & DC2 will take up to a 128GB SD card, we recommended a Class 10 U3.

No. All WiseEye DataCams come will a preconfigured SIM which is programmed to work in New Zealand. Every camera will need a monthly subscription to send data into HuntControl, if you have run out of data the camera continues to function. WiseEye Subscriptions can be found here:

Yes Videos are included in all plans which include:

• WVGA, 720P or 1080P Video
• Up to 10 Seconds Per Video (1080P)
• Up to 15 Seconds Per Video (WVGA & 720P)
• Videos are sent automatically, or you can send a thumbnail and request the full file later to save data.

More on plans here:

Live View or Live Streaming is extremely detrimental to battery life.  With the Wise Eye Data Cam there are a couple of options for getting a 'near live' image and video from the Camera. We only recommend the below settings if the camera is connected to an external power source such as the Solar or Battery Kits.

In your https://me.huntcontrol.com account go to: Camera | Remote Control | Select your desired camera:

1. Ensure Camera Mode is set to either PIC+Video or Video
2. Ensure Set Camera Check In is set to Always Available
3. Under Video Option: Select either Thumbnail Image (Great for saving data) or Full Video (Default)
4. Select Get A Picture
5. Depending on what was selected in Option 1 - the Video and or Image/Thumbnail (Request Video) will be available in the Dashboard.

I have a specific requirement to detect species that are not currently supported by the HuntControl System. Is it possible that this support could be added in the future? Absolutely! WiseEye continually works on refining and enhancing its detection model capabilities. Please contact us at TRAILTECH for a further discussion.

Feel free to provide any feedback or share feature requests related to WiseEye Cameras, Mobile Apps, or the HuntControl Web platform. WiseEye values customer feedback and actively considers customer feedback when making improvements and updates. Please don't hesitate to contact us!; your input is highly appreciated.

Do not purchase a WiseEye camera from overseas it will not operate properly in New Zealand. We have worked directly with WiseEye Technology to test cameras for the New Zealand market.

Before we send your camera we perform the following checks:

• There's no damage to the camera housing, lens or antennas.
• Perform a power test using both internal AA batteries and external battery and solar panel kit.
• Format the SD card.
• Ensure the IEMI has been registered on the HuntControl System and is ready for activation.
• Validate images and video are coming through to our test account.
• We'll follow up with you a few days after delivery has been confirmed and make sure you're up and running

We would not advise installing a larger SD Card than the recommended 32GB, it will likely corrupt the card.

No, the WiseEye Data Cam connects via 4G

We highly recommend either the battery box with a 12v 18ah battery or the solar panel kit for the camera power source. Choosing between the two really depends on the camera deployment location.

For example, if deploying a camera on private land with little chance of discovery & good available sunlight then the solar panel kit would be a good option. For a covert deployment where the solar panel kit is not an option, the battery box solution is preferred.

The battery box can either be secured in a tree or buried in the ground.  Our chew-proof cables should be used for either deployment, you don’t want to have to revisit the camera deployment after something has chewed through the power cable.

Both the solar panel kit and battery solutions will give many months of power compared to a typical month with 8 x AA batteries. Payback from either the 12v battery or Solar Panel will be realized after a few months compared to traditional AA batteries.

Internal Batteries

The Data Cam runs on 8 AA batteries. Quality Alkaline batteries are the best option, whilst longer battery life can be achieved with Lithium AA batteries, they are not usually cost-effective.

Solar!  Our Solar Panel has 8 x internal Li-ion batteries installed providing 25000mAh!, that's a lot of capacity! We have Solar Panels deployed that have not been visited since June 2023!

If you're using internal AA's and have an external battery source connected, the external source will be used first.

TBC

Primary Support - New Zealand Customers

Email: [email protected]

Phone/SMS: 0210 264 3414

FB Messenger: https://www.facebook.com/trailtech.nz

On the very rare occasion, you can't get hold of TRAILTECH support and you have an urgent issue please contact WiseEye below:

Backup Support (US Based)

Select Chat Form Home Page: https://wiseeyetech.com/

FB Group: https://www.facebook.com/groups/WiseEye

There are several possibilities here, including:

1. The camera has run out of power (Batteries (AA, External, Solar) being consumed, external power cable disconnected)
2. Camera has a hardware issue
3. SD or SIM card issue
4. Adverse weather impacting cellular connectivity
5. Subscription issues (No Data)

Please check the following:

1. You have an active subscription and data
2. Check the last image received and the voltage reading, is it low?
3. Is the camera sending its daily check-in photo?
   • Select your camera in the App
   • Select the Cog (Top Right)
   • Select Daily Report

The remaining voltage readings for either internal batteries (right reading) or external batteries such as Solar or external connected batteries (left reading) are written to every image such as in the example below.

What voltage should should I replace the batteries?

Internal AA

10v - You should make a plan to replace the batteries.

External Batteries

Lead Acid - 12v -  This is approximately %50 consumed, any further you'll damage the battery.

Li-ion -  9.4v - The battery management system will protect the battery down to this voltage.

Solar

The normal operating voltage for the Solar panel is between 12v and 12.5v, if the voltage is consistently lower than this then the panel is not getting enough sun.

It depends, there are so many factors involved that impact battery life, for AAs typically 1-2 months. For our external battery pack 6 + months. For our Solar Panel assuming it's getting enough sun it will just keep on going!